SHIPPING POLICY

Last Updated: 07 April 2026

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Aquarium E Technology Private Limited (“Company”, “we”, “our”, “us”), an online men’s fashion store offering latest and trending clothing across India.

This policy is framed in accordance with applicable provisions of:

  • Consumer Protection (E-Commerce) Rules, 2020

1. SHIPPING COVERAGE

We deliver products across most serviceable pin codes in India through trusted courier partners such as:

  • Delhivery
  • BlueDart
  • DTDC
  • Xpressbees
  • Other logistics partners

Shipping availability is subject to courier serviceability in your area.

2. ORDER PROCESSING TIME

  • Orders are processed within 1–2 business days after successful payment
  • Orders are not processed on Sundays or public holidays

⚠️ During high demand (sales/festivals), processing time may increase.

3. DELIVERY TIME

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 business days
  • Other Cities: 5–7 business days
  • Remote / Rural Areas: 7–10 business days

⚠️ Delivery timelines are estimates and may vary due to external factors.

4. SHIPPING CHARGES

  • Shipping charges will be displayed at checkout
  • Free shipping may be offered on selected orders or promotional campaigns

5. ORDER TRACKING

  • Once your order is shipped, tracking details will be shared via:
    • SMS
    • Email

You can track your order through the courier partner’s website.

6. DELIVERY ATTEMPTS

  • Courier partners will make multiple delivery attempts
  • If delivery fails due to customer unavailability:
    • Order may be returned to us

Re-shipping may require additional charges.

7. DELAY IN DELIVERY

Delays may occur due to:

  • Weather conditions
  • Courier issues
  • Government restrictions
  • Incorrect address provided

We are not liable for delays beyond our control.

8. ADDRESS & CONTACT DETAILS

  • Customer must provide accurate shipping details
  • Incorrect or incomplete address may lead to delivery failure

We are not responsible for such errors.

9. DAMAGED OR TAMPERED PACKAGES

If you receive a damaged or tampered package:

  • Do not accept the order (if visible damage)
  • Or report within 48 hours of delivery

📧 Aquariumteche@gmail.com
📞 +91 9635451076

10. RTO (RETURN TO ORIGIN) ORDERS

If an order is returned due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept

We reserve the right to:

  • Cancel the order
  • Deduct shipping charges
  • Charge additional fees for re-shipping

11. PARTIAL DELIVERY / SPLIT ORDERS

In some cases:

  • Orders may be shipped separately
  • Delivery may happen in parts

12. FORCE MAJEURE

We are not liable for delay or failure due to events beyond control, including:

  • Natural disasters
  • Strikes
  • Lockdowns
  • Government actions

13. POLICY UPDATES

We reserve the right to update this Shipping Policy at any time.
Changes will be effective upon posting.

14. CONTACT DETAILS

Aquarium E Technology Private Limited
📞 +91 9635451076
📧 Aquariumteche@gmail.com | Info@aquariumcollection.in